Delivery & Returns

Our Made-To-Order service offers a seamless way to bring Download event merchandise directly to your doorstep. Each item is crafted only when an order is placed, which also reduces waste. Once your order is placed, we collaborate with expert printers to produce your item, which is then carefully packaged and promptly shipped to you. Enjoy the convenience and satisfaction of receiving a product made just for you!

United Kingdom

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

All made-to-order items are made to your specifications. As a result, we cannot offer exchanges. However, we do provide refunds if the clothing is returned in a saleable condition.

The notice of cancellation must be delivered before our print network receive the order for printing. Once the customer's order is in production we cannot amend or cancel the order. The customer must arrange the return of goods for a refund.

The Customer will be responsible for the cost of returning the goods. If the Customer does not actually return the goods to National Merchandise, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

We hope you will be pleased with your purchase. We are happy to refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase.

This does not affect your statutory rights.